Privacy Policy

At ViantraGO, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services.

1. Information We Collect

1.1 Personal Information

When you register for ViantraGO, we collect:

• Name and email address
• Age, gender, and physical measurements (height, weight)
• Profile picture (optional)
• Emergency contact information (optional)
• Phone number (for nutritionist accounts)

1.2 Health and Fitness Data

To provide personalized nutrition and fitness recommendations, we collect:

• Dietary goals and preferences
• Activity level and exercise routines
• Meal logs and food intake
• Water consumption tracking
• Weight progress and body measurements
• Health conditions and allergies (optional)
• Integration data from fitness devices and smartwatches (with your permission)

1.3 Usage Information

We automatically collect:

• Device information (model, operating system, unique identifiers)
• App usage statistics and interaction patterns
• Location data (only if you enable location services)
• Log files and crash reports

1.4 Communication Data

If you use our messaging features:

• Messages between you and your nutritionist
• Customer support communications
• Notifications and alerts

2. How We Use Your Information

We use your information to:

• Provide Services: Deliver personalized nutrition plans, track your progress, and generate health insights
• Improve Experience: Analyze usage patterns to enhance app features and functionality
• Communication: Send you notifications, reminders, and updates about your health goals
• Nutritionist Matching: Connect you with qualified nutritionists based on your needs
• Support: Respond to your inquiries and provide customer service
• Security: Detect and prevent fraud, abuse, and security incidents
• Compliance: Fulfill legal obligations and enforce our terms of service

3. Information Sharing and Disclosure

3.1 With Your Consent

We share your information with:

• Your Nutritionist: When you choose to work with a nutritionist, we share relevant health and nutrition data to enable personalized guidance
• Third-Party Integrations: With services you explicitly connect (e.g., fitness trackers, Apple Health, Google Fit)

3.2 Service Providers

We work with trusted third-party service providers who assist us with:

• Cloud storage and hosting
• Analytics and app performance monitoring
• Payment processing (for premium features)
• Push notification services
• Customer support tools

These providers are contractually obligated to protect your information and use it only for specified purposes.

3.3 Legal Requirements

We may disclose your information if required by law, court order, or government request, or to:

• Protect our rights, property, or safety
• Prevent fraud or security threats
• Comply with legal processes

3.4 Business Transfers

If ViantraGO is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS protocols
• Secure Storage: Personal and health data is stored in encrypted databases with access controls
• Authentication: Optional PIN, biometric authentication, and auto-lock features for app access
• Regular Audits: We conduct security assessments and vulnerability testing
• Access Controls: Limited employee access to personal data, with strict confidentiality agreements

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

5. Your Rights and Choices

5.1 Access and Update

You can access and update your personal information through your account settings at any time.

5.2 Data Deletion

You have the right to request deletion of your account and personal data. To do so:

• Go to Profile → Settings → Account Settings → Delete Account, or
• Contact us at privacy@viantrago.app

Note: Some information may be retained for legal or legitimate business purposes.

5.3 Marketing Communications

You can opt out of promotional emails by clicking the "unsubscribe" link or adjusting your notification preferences in the app.

5.4 Location Services

You can disable location access through your device settings at any time.

5.5 Third-Party Integrations

You can disconnect third-party services (fitness trackers, health apps) through the app settings.

5.6 Data Portability

You can request a copy of your data in a portable format by contacting us.

6. Children's Privacy

ViantraGO is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13. Users aged 13-17 must have parental or guardian consent to use the app. If we become aware that we have collected information from a child under 13, we will promptly delete it.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

8. Data Retention

We retain your information for as long as:

• Your account is active
• Needed to provide you services
• Required by law or for legitimate business purposes

After account deletion, we may retain certain information in anonymized or aggregated form for analytics and improvement purposes.

9. Third-Party Links and Services

Our app may contain links to third-party websites, services, or integrations. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy in the app
• Updating the "Last Updated" date
• Sending you a notification (for significant changes)

Your continued use of ViantraGO after changes constitutes acceptance of the updated Privacy Policy.

11. Regional Privacy Rights

11.1 California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

• Right to know what personal information we collect, use, and disclose
• Right to request deletion of your personal information
• Right to opt-out of the sale of personal information (Note: We do not sell your personal information)
• Right to non-discrimination for exercising your privacy rights

11.2 European Residents (GDPR)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation:

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

12. Contact Us

13. Consent

By using ViantraGO, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.